If enabled, you can send messages to guards in your inventory or those assigned to a specific event using Push notifications, Email, or SMS. This guide explains the steps for both scenarios.
Steps to Send a Message to Guards in Your Inventory
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Log In on the Web App
Log into your account on the web app. -
Navigate to Employees
Click Employees in the left-hand menu. -
Select the Guards
Choose the guards you want to send a message to by selecting their names. -
Open the Bulk Menu
From the bulk menu, select Messages. -
Choose the Communication Channel
Select one of the following:- Email: Sends an email to the guard.
- SMS: Sends a text message to the guard's cellphone.
- Push: Sends a notification to the guard’s cellphone.
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Add French (Optional)
If needed, you can add a French translation of the message. However, an English version is required. -
Compose Your Message
Write the message you want to send to the selected guards. -
Click Apply
Confirm by clicking Apply to send the message.
Steps to Send a Message to Guards at an Event
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Log In on the Web App
Log into your account on the web app. -
Navigate to the Event
Go to the event where you want to message the guards. -
Select the Guards
Choose the guards you want to send a message to by selecting their names. -
Open the Bulk Menu
From the bulk menu, select Messages. -
Choose the Communication Channel
Select one of the following:- Email: Sends an email to the guard.
- SMS: Sends a text message to the guard's cellphone.
- Push: Sends a notification to the guard’s cellphone.
-
Add French (Optional)
If needed, you can add a French translation of the message. However, an English version is required. -
Compose Your Message
Write the message you want to send to the selected guards. -
Click Apply
Confirm by clicking Apply to send the message.
Additional Tips
- Ensure guards' contact information is up to date in the system.
- Use the Push notification option for urgent updates.
- Include French if you’re working with a bilingual team to ensure clarity.
If you have further questions or encounter issues, please contact support.
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